New and existing customers can place orders via phone, fax, mail, e-mail or online using out shopping cart. Customers must supply valid billing and shipping addresses in order for us to accept your order. Orders are processed and shipped FOB our Ayer, Massachusetts facility. All payment is accepted in US Dollars only. Foreign customers are responsible for all customs fees, duties and country taxes incurred on a shipment. All correspondence concerning orders, billing or shipping should be sent to [email protected] .
All prices are shown in US Dollars only. US Dollars is the only currency we trade in.
Order Processing & Shipping
All orders are entered into our business system shortly after they are received. We offer of Next Day, 2nd Day, and Ground Delivery services. We process and ship all orders within two business days on receipt (typically one day). If express shipping is requested and the order is received before 11:00 AM ET we will make every attempt to ship your order the same day. Note: In order to receive same day shipping, you must be paying via Credit Card or an meet the open account requirements listed below. If your Credit Card is declined for the order amount, your established account goes over your limit, or a payment is past due, your order may be delayed. INFO does not ship on Saturday, Sunday or Holidays. Note: Due to shipper restrictions we cannot deliver to P.O. Boxes. All Shipments are subject to stock availability.
INFO is located in the state of Massachusetts and is only obligated to charge 6.25% sales tax for delivery within Massachusetts. Customers wanting to use a Massachusetts Tax Exemption Certificate must contact our office at 978-456-3848 to place an order.
We do not require paper confirming POs for orders. If your company requires you to send a confirming PO, make sure it is clearly labeled as such.
Terms & Conditions
For existing customers with approved credit our terms are Net 10 days. We invoice on the day of shipment. Our shipping terms are FOB Ayer, MA, USA. Any and all freight charges are prepaid and added to the invoice. Our terms and conditions apply to all orders. We do not accept any deviations from these terms. If your PO lists terms that are different from the above, we will process the PO, but we do not accept the terms.
We accept credit card payments (VISA, MasterCard, American Express and Discover) with orders placed through our online store, over the phone and by fax.
Our primary carrier is FedEx Ground for standard shipments and FedEx Express for 2nd day and next day shipments. For shipments to residential addresses we typically ship standard shipments by USPS Priority Mail.
We are unable to ship via UPS or DHL consignee billing.
Shipping charges are calculated as part of the shopping cart check out process.Duties, Taxes and Customs Fees
Duties, Taxes and Custom's Fees are the responsibility of the customer. When possible international orders will be shipped with Duties and Taxes billable to the recipient. When Federal Express or other carriers bills us for the Duties and Taxes we will charge them to the same credit card used for the original order and notify the customer of the charge and the details.
Returns and Refunds
We want you to feel comfortable with your purchase. Try our AQL Inspector's Rule for up to 30 days. If they don't meet your expectations, then you can return them for credit, exchange, or a refund. The 30-day period begins at the invoice date. Call our office at 978-456-3848 to get a return authorization before returning any item. All returns must be in like new condition including all product manuals, etc. We reserve the right to refuse credit for any products that are not in a condition for resale. Credit is for the price of the product only and does not include credit for any shipping or handling charges.
FOB is Ayer, MA USA. Once your order leaves our shipping dock, you are responsible for payment of the invoice.
We accept purchase orders from existing customers with approved accounts. We grant credit only to existing customers with both shipping and billing addresses in the United States. We reserve the right to refuse credit to and reject orders from and entity at our discretion.
Our standard terms are Net 10 Days. These are the only terms we will accept for purchase orders. All payments must be made in US dollars and drawn on a US bank.
We accept VISA, MasterCard, American Express and Discover credit cards. There is no surcharge for using your credit card to make purchases with INFO. Please be sure to provide your exact billing address and telephone number (the address and phone number your credit card bank mails your statement to). Incorrect information may cause a delay in processing your order. Your credit card will be charged upon processing your order.
We do perform fraud prevention screening of orders and credit cards and reserve the right to refuse any order or to accept a credit card solely at our discretion.
Credit card orders may be submitted using the secure checkout process on web site, by phone or by fax. Do not send credit card information by email. Standard email is not encripted and not secure.
We do not accept wire transfer payments. For international orders please place the order with a credit card or mail us a check in US dollars drawn on a US bank.
At this time, we do not support COD as a payment method. If you do not wish to place an order using a purchase order or credit card, please print our order form and mail it with a check for the correct amount.
We maintain security interest in our products. That is, we reserve the right to repossess any equipment for which we have not been paid. This includes products that have been shipped to another location or customer, either individually, or as part of a training or consulting service.
We will accept prepaid orders that are mailed with our order form (www.aqlinspectorsrule.com/FaxOrder.htm) to the address on the form. The prepayment must be a money order or check in US dollars drawn on a US bank. Do not mail cash. Checks must be made payable to INFO.
Misuse of Ordering System
INFO can not be held responsible for any misuse of the ordering system by your employees or companions. Control of personnel and proper authorization of employees to place orders are your responsibility. Purchase Order and Credit Card orders received by us are considered authentic and are shipped promptly by our system. If you suspect any fraudulent use of your account, please contact us immediately so your account can be placed on hold.
All materials appearing anywhere on the INFO AQL Inspector's Rule Internet site are protected by worldwide copyright laws and treaty provisions. The copyright on such materials is held by Coyote Technologies Inc or by the original creator of the materials. None of the materials may be copied, reproduced, modified, published, uploaded, posted, transmitted, or distributed in any form or by any means other than as described by INFO or with Coyote Technologies Inc's prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on INFO's Internet site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
All trademarks or service marks are property of their respective owners.